We respect that your time is valuable, and we appreciate that you understand ours is too. If your space is cancelled or rescheduled at short notice, or if you do not attend, this means we are unable to offer that space for others. We understand that occasionally a short cancellation maybe unavoidable and if possible to reschedule your booking, without causing an issue, we will try to do so. However, because it is often difficult to re-book a space within 48hrs, we have taken the decision to institute a 48hr cancellation policy.
We guarantee that where notification to cancel your space is given, with more than 48 hours’ notice, your full payment will be refunded or offset against any future classes.
Where late cancellations are notified (including failing to attend without notification) with less than 48 hours’ notice, we will retain your payment in full.
How to notify us about cancelling an appointment:
Notification is always best given by telephoning 07935 221 698 or if there are difficulties with you doing so, then by email at the following tammy@naturalyouwellness.com
Please leave a text message or voicemail should you be unable to get through to us via telephone. The sooner notification is given the sooner we can offer your space to another person and avoid your payment being retained.
We appreciate your understanding in this matter and look forward to seeing you.
